Why Pay for Performance Fails in Public Service Delivery
#ICT# #IOT#

14th Aug 2026

Clicks:
Academic Hours
1.50hours
Event Date
14 Aug 2026

Speaker

Dr. Aminath Sudha - Maldives National University, Maldives

General Introduction
The International Perspectives Webinar Series brings together distinguished experts and scholars from ASEAN and beyond to exchange insights on emerging ideas, critical perspectives, and innovative practices across disciplines. This edition explores “Why Pay for Performance Fails in Public Service Delivery”. While performance-based incentives are increasingly adopted to improve accountability, efficiency, and service quality in the public sector, their effectiveness is often shaped by complex institutional environments, competing priorities, and challenges in measuring public value. This webinar invites participants to examine why performance-based approaches may fall short of their intended outcomes
and what this means for the design of effective public service systems. Through keynote presentations, case studies, and interactive discussions, the session encourages cross-disciplinary dialogue and critical reflection on the relationship between performance incentives, institutional capacity, accountability, and public service outcomes. Participants will explore the unintended consequences of pay-for-performance schemes, the challenges of measuring performance in complex public-sector settings, and alternative approaches to strengthening motivation, effectiveness, and service delivery.

This Course is for
1. University students and young researchers interested in public policy, governance, public administration, development studies, and the effectiveness of performance-based approaches in public service delivery.
2. Early-career professionals and aspiring public-sector practitioners seeking to broaden their understanding of performance management, incentive systems, accountability mechanisms, and the challenges of improving public service outcomes.
3. Scholars, lecturers, and researchers focusing on public administration, governance, institutional reform, policy implementation, and the design and evaluation of performance-based systems in the public sector.
4. Global-minded participants eager to gain cross-cultural insights into why pay-for-performance schemes may fail to deliver their intended outcomes, including challenges related to measurement, incentives, institutional capacity, accountability, and the complexity of public service delivery.

Learning Materials

1. Lecture PPT
2. Lecture Video

Supported by

Benefits of Learning

1. Gain insights into the principles, mechanisms, and applications of pay-for-performance systems in public service delivery, with a focus on how performance-based incentives are designed to improve accountability, efficiency, and service quality.
2. Understand the institutional and practical challenges that can limit the effectiveness of performance-based approaches, including difficulties in measuring public-sector performance, unintended incentives, organizational constraints, and the complexity of delivering public value.
3. Explore the gap between performance management theory and real-world public service delivery through case studies, practical examples, and critical discussions on why pay-for-performance schemes may fail to achieve their intended outcomes.
4. Enhance cross-cultural understanding by engaging with experts and peers on global perspectives in public administration, governance reform, accountability, and the design of effective public service systems.
5. Expand professional and academic networks by connecting with researchers, policymakers, public-sector practitioners, and professionals working on governance, public administration, institutional reform, performance management, and sustainable public service delivery.

Courses Videos

Documents
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  • j****l@gmail.com   2026/09/03
    ★★★★★
    wow! amazing seminar
  • r****a@gmail.com   2026/09/01
    ★★★★★
    a very informative and helpful webinar for the public sector.
  • k****8@umak.edu.ph   2026/08/29
    ★★★★★
    This is really great
  • l****5@gmail.com   2026/08/28
    ★★★★★
    Nice Webinar I learned a lot from this.