1.1 Introduction to Authorized Automobile Dealers.mp4+ 1.2 Automobile After - sales Service Positions and Requirements.mp4+ 1.3 Content of Automobile After - sales Service.mp4+ 2.1 Service Process of Appointment.mp4+ 2.2 Case Analysis of Active Appointment.mp4+ 2.3 Case Analysis of Passive Appointment.mp4+ 3.1 Customer reception service.mp4+ 3.2 Vehicle Walk-around Inspection.mp4+ 3.3 Draft and Confirm the Repair Order.mp4+ 4.1 Service Process of Maintenance and Repair Work.mp4+ 4.2 Techniques for Additional Repair Items.mp4+ 5.1 Accompany the customer to inspect the repair results.mp4+ 5.2 Settlemen And Vehicle Delivery.mp4+ 6.1 Service Process of Follow - up.mp4+ 6.2 Customer follow - up after repair Simulation Demonstration.mp4+ 6.3 Customer Satisfaction Follow-up Simulation Demonstration.mp4+