1. Being able to strictly follow automotive after-sales service etiquette and operating standards, and completing the standard reception process.
2. Being able to carry out the full process of appointment scheduling, vehicle inspection, work order preparation, quotation, vehicle delivery, and follow-up visits.
3. Having the ability to identify maintenance service items, handle additional repair items, and complete service documents in a standardized manner.
4. Having the ability to communicate effectively with customers, handle objections, and provide cross-cultural services.
5. Being able to follow 5S management requirements and the craftsmanship spirit, and completing quality inspection and delivery with rigor and attention to detail.
6. Being able to conduct customer satisfaction surveys and follow-up visits to improve service quality.
7. Having the ability to demonstrate teamwork, job adaptability, and the ability to implement international brand service standards.