TEL:+855 99 294 999
FAX:+855 99 294 999
E-MAIL:catecp@seameoted.org
Lesson Code: TCEN2026I026
Clicks：
1. Lecturer TAN BingZhangjiajie Institute of Aeronautical Engineering
2. Lecturer LI ChunyanZhangjiajie Institute of Aeronautical Engineering
3. Lecturer ZHANG QingZhangjiajie Institute of Aeronautical Engineering
4. Lecturer ZENG MingZhangjiajie Institute of Aeronautical Engineering
5. Lecturer CHENG WenqianZhangjiajie Institute of Aeronautical Engineering
1. Corresponding PPT
2. Online Course Video
3. Simulation Question Bank
1. Understanding and complying with laws and regulations governing the culture and tourism industry and professional standards for tour guides, and being able to complete arrival reception, tour guiding, and departure transfer services in a standardized manner.
2. Being able to provide professional attraction interpretation and reasonably plan and adjust tour itineraries.
3. Being able to proactively coordinate tourists’ needs and appropriately handle disagreements, complaints, and various special requests.
4. Being able to identify common problems and emergencies and take appropriate preventive and response measures.
5. Being able to coordinate ticketing, accommodation, catering, attraction visits, and other related services in a standardized manner.
6. Understanding proper service etiquette and professional conduct, and being able to independently lead tour groups.
